Return and Refund Policy

We want you to be 100% satisfied with your purchase. If for any reason you are not, we are here to help.

1. Return Window

You have up to 30 days from the date of delivery to request a return or exchange.

2. Return Conditions

To be eligible for a return, the item must meet the following conditions:

Be in its original condition, unused and undamaged
Include its original packaging and all accessories
Be accompanied by the proof of purchase

3. Non-Returnable Items

Returns are not accepted in the following cases:

Items that have been used or damaged by the customer
Items without original packaging
Sale or clearance items (unless they present a defect)

4. Defective or Damaged Items

If you received a defective or damaged item, you are entitled to:

A repair of the item
A replacement with an equal or equivalent item
A full refund of the amount paid

5. How to Request a Return

To start the return process, follow these steps:

Contact us through the channels available in our store
Let us know the reason for the return and attach photos of the item if it presents a defect
We will get back to you within 3 business days
Once the return is approved, we will guide you on how to send the item back

6. Refunds

Once the returned item is received and inspected, we will process your refund within 5 to 10 business days. The refund will be issued through the same payment method used at the time of purchase.